Account Manager
Petaling Jaya, Selangor
|Hybrid
|Direct hire
|Job ID 7640|Posted Jan 23, 2025JOB DESCRIPTION
Company Profile:
We’re in the auction business. We live and die by the hammer. In Australia we employ over 900 people and sell over 240,000 vehicles a year across 32 facilities including 5 in Malaysia. We are the dominant players, and we plan to stay that way. It is a competitive industry, and we like to win.
We’re looking for talented and driven technology leaders to take part in the creation of the largest and most comprehensive auctioning platform Australia and Southeast Asia has ever seen. We are expanding our technical capability by creating a Centre of Excellence in Malaysia.
Role: Account Manager
Key Stakeholders:
We’re in the auction business. We live and die by the hammer. In Australia we employ over 900 people and sell over 240,000 vehicles a year across 32 facilities including 5 in Malaysia. We are the dominant players, and we plan to stay that way. It is a competitive industry, and we like to win.
We’re looking for talented and driven technology leaders to take part in the creation of the largest and most comprehensive auctioning platform Australia and Southeast Asia has ever seen. We are expanding our technical capability by creating a Centre of Excellence in Malaysia.
Role: Account Manager
Key Stakeholders:
Internal: Finance, Warehouse Management, Auctions Team, Marketing team and other head of sales.
External: Insurance consignors
Key Knowledge and Execution Areas:
- Maintain an outstanding knowledge of insurance and claims processing, including the incentives that drive the bottom line for the insurance industry claims departments.
- Build and maintain company’s reputation and relationships within the industry. Become a trusted member and a thought leader in the motor and general insurance community.
- Innovative thinking - making it happen and finding solutions when uncertainty arises.
- Learning and working with others - we are a collaborative team; we like to think in terms of options and outcomes and making a decision then moving forward quickly.
- Execution - our model is well established; you’ll be responsible for strategically tailoring the model for Malaysia and also directly involved in execution. You will be directly accountable for our success.
Reporting to the General Manager of Asia, your duties will be:
- Increasing the number of vendors (Primarily insurers) and the overall amount of inventory put to auction each month.
- Developing, sustaining, and selling the concept of a Malaysia-wide shared insurance claims assessment center.
- Building a pre-intake and sales Support team to service the buyers, creating an easy transfer of ownership service between our vendors and buyers.
- Deliver outstanding customer service to both vendors and buyers to ensure we achieve maximum returns on every vehicle put to auction.
- Make ourselves an indispensable part of our customers’ business operations and create barriers to entry for competitors.
Other Essential Duties and Responsibilities:
- Monitor and control all pre-intake of vehicles and ensure prompt completion of extracting vehicles from repairers to our yard.
- Complete pre-auction activities, including valuation work, lotting preparation and order, reserve review and recommendation, marketing activities (including showcasing marketing work to vendors)
- Complete all post-auction reporting activities, including offer/sale recommendations, explanations of success or anomalies, vender vs. auction trend reporting.
- Conduct monthly reporting with vendors, quarterly account reviews (vendor vs. industry trends), cost reduction advisory, industry knowledge sharing, and taking vendor feedback to the company.
- Maintain a client relationship log in the company CRM and submit monthly sales reports to the Executive team.
- Ensure all vendor and buyer requests and complaints are responded to promptly, politely, and in accordance with our standard procedures.
- Assist in training and development of staff in specific vendor requirements.
- Assist in the auction process to maximize vendor returns.
- Report on relevant sales issues at the fortnightly Departmental Managers meeting.
Key Performance Indicators:
- Volume of vehicles sold each month.
- Clearing pre-intake vehicles with a success rate of 90% acceptance within 2 months average
- Developing a vehicles assessment center and making it work with insurance consignors.
- Signing up new insurance consignors
Work experience preferred:
- Have work experience with the Motor Claims department in Insurance companies.
- Have excellent PR skills.
- Have good skills in Microsoft Excel, Power Point and Word
- Good communication skills in English.
- Passionate about making a positive impact to the company and for clients.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer.
We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.
All applicants applying must be legally authorized to work in the country of employment.