Our client is seeking a dedicated Sr. Product Support Specialist to join their dynamic team. This role is ideal for individuals with a strong background in the sciences or a medically-related area, and a passion for providing exceptional customer support.
 

Key Responsibilities:

• Provide direct support to internal and external customers on our client's portfolio of products

• Respond to customer inquiries via multimedia channels

• Analyze complaints, diagnose probable causes, and provide troubleshooting solutions

• Educate customers as appropriate and follow-up as necessary

• Implement and maintain the effectiveness of the Quality System

• Document complaints in accordance with Quality standards

• Recognize and communicate trends in product issues and their impact on customers
   

Required Skills and Experience:

• 3-5 years of experience in a similar role

• Previous experience in an FDA regulated environment

• Ability to assimilate complicated technical information

• Independent decision-making skills in a critical, fast-paced setting

• Proficiency in using various types of databases and other computer software

• Bachelor's degree or equivalent experience, preferably in the sciences or a medically-related area
   

The ideal candidate will have a professional demeanor, excellent troubleshooting skills, and the ability to clearly, concisely, and accurately convey communications. They will also have the capacity to work independently and in groups. This role primarily involves supporting phone calls from customers using medical device products, with about 20% email communication with customers.
 

Our client is committed to fostering a diverse and inclusive workplace. We encourage candidates of all backgrounds and experiences to apply.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $11 - $30 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.