Our client is seeking a dedicated Business Analyst with a strong background in Agile software development environments. This role is an excellent opportunity for a professional who thrives in a dynamic, fast-paced environment and is eager to apply their expertise to drive our client's success.

Key Responsibilities:

• Act as a ServiceNow Product Subject Matter Expert (SME), maintaining a deep understanding of ongoing product changes and advocating for their effective use within the organization.
  

• Collaborate with the Product Owner to manage the product backlog and roadmap.
  

• Lead the requirements gathering process, ensuring ServiceNow capabilities are leveraged as designed by the vendor.
  

• Deliver business requirements via artifacts such as epics, features, stories, acceptance criteria, process flows/diagrams.
  

• Assist in the development of project definitions, cost/benefit and risk analysis, work plans, estimates, progress reports, and presentations.
  

• Coordinate User Acceptance Testing with customers and stakeholders.
  

• Manage support for ServiceNow incidents, problems, and standard/support requests.
  

• Act as release manager for regular releases, upgrades, and patches, including communication of changes to stakeholders.
  
  

Required Qualifications:

• Associate's degree.
  

• 3+ years of experience as a business analyst in an Agile software development environment.
  

• 1+ years of experience supporting ServiceNow.
  

• Demonstrable proficiency in writing user stories and acceptance criteria.
  

• Demonstrated ability to deliver quality work on time and translate planning into action.
  
  

Preferred Qualifications:

• ITIL v3 or v4 Certifications.
  

• ServiceNow CSA Certification.
  
  

Our client's team is committed to fostering a diverse and inclusive environment. We encourage individuals from all backgrounds to apply. This role requires candidates to complete a background check and drug screen upon offer.