100% remote opportunity working PST hours.

About the Role
The Change Management team is part of the Product Management (PdM) group. The PdM group designs, creates, and implements technology business solutions that maximize profitability throughout the product lifecycle.
The Change Management team facilitates the people side of change across the company by enabling adoption and sustainability of process changes, system rollouts and organizational changes, with the ultimate goal of increasing profitability across Gap, Inc.
The Senior Manager of Change Management will focus on enabling and measuring sustainable change for these implementations leveraging the Change Management Operating Model, including assessing and articulating the level of change needed for business processes, systems and technology and job roles. The primary responsibility will be executing Prosci-based change management strategies that equip our global teams with the awareness, desire, knowledge, ability, and reinforcement needed to maximize their adoption, minimize business disruption, and strengthen our institutional change acumen.
This role supports the multiple projects and collaborates with various cross-functional teams. Key stakeholders include Product Management, Business Teams across Inc., Learning & Development, and the Tech Business Engagement Team.

What You'll Do
• Develops and executes comprehensive change management strategies for technology program-level initiatives across multiple projects throughout the company.
• Leveraging our Change Management Operating Model, oversees creation and leads development and execution of project-level change management activities and deliverables for major new technology initiatives, such as: impact assessments, governance and sponsorship engagement strategies, sponsor roadmaps, and plans across communication, coaching, training, resistance management, and measurement for adoption
• Collaborate with stakeholders across the organization to drive awareness, build desire, increase adoption, defining and measuring success metrics, and mitigate risk.
• Works as coach and internal change consultant to project sponsors, senior leadership and directors, and project teams
• Leads training development and delivery efforts
• Proactively anticipates challenges and finds solutions to mitigate risks
• Creates sustainability strategy and execution plan to ensure stakeholder groups can sustain adoption post roll out and own future ongoing improvement efforts
• Drives collaboration and improvements within the Change Management team

Who You Are
• 7+ years work experience including projects with complex scope and with system and process implementations
• Ability to be flexible and quickly adapt to change with an eagerness to learn and demonstrate resilience
• Curiosity for technology, what drives the business and understanding how individual stakeholders approach their roles
• Proven track record of collaborating with a range of cross-functional teams, successfully worked through others and ability to establish strong relationships
• Solid understanding of how people experience change, and how change management affects their experience
• Ability to influence and clearly articulate messages to a variety of audiences including presenting to multiple levels of an organization and executive leadership
• Ability to anticipate obstacles, offer solutions, identify resources and influence others to move toward a common vision or goal
• Organized with a natural inclination for planning strategy and tactics
• Experience implementing changes in data management and analytics a plus


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $25 - $57 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.