Remote in the US

Job Description
Virtualization Infrastructure Engineer
Introduction
Experienced VDI and Virtualization Engineer to manage, maintain, and implement Virtualized Desktop and Applications within our internal Citrix and Azure Virtual Desktop (AVD) environments. This role includes transitioning services from on-premises hosting to the cloud, with a focus on enhancing user experience, optimizing costs, and implementing new automations to improve delivery.
Key Responsibilities

System Architecture: Accountable for the architecture, maintenance, tuning, health checks, capacity planning, and overall performance of the virtual desktop systems.

Implementation: Responsible for the implementation of new systems, upgrades, migrations, and modifications, including thorough planning, testing, coordinating, and scheduling for clients.

Incident Response and Problem Management: Provide incident response and problem management, including identifying the root cause of system problems and addressing configuration issues that result in operational performance degradation or system outages.

Performance Monitoring: Expected to alert senior management to any system performance issues that could jeopardize the company or impair service levels to clients or customers.

Mentorship: Mentor and assist in the development of other team members.

Critical Issue Resolution: Step in and find solutions for critical issues when necessary.

Subject Matter Expertise: Act as a Subject Matter Expert (SME) in matters pertaining to Virtualization of desktops and applications, regarding the respective technologies hosted or supported, capable of architecting and designing the respective technologies' architecture.

Develop and maintain documentation for infrastructure processes and configurations.

Provide technical support and training to end-users and other IT staff.

Participate in on-call rotation for after-hours support for critical incidents/outages


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $41 - $78 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.