Job Description: Network Surveillance Engineer

Are you a skilled telecom/wireless professional with a passion for monitoring and troubleshooting complex network infrastructure? Join our dynamic team as a Network Surveillance Engineer and play a crucial role in supporting our 24/7 Network Operations Center.

In this position, you will be responsible for end-to-end monitoring of our network and transport equipment, as well as utilizing observability tools to identify and address service and system issues. Your primary duties will include:

- Incident identification, ticket logging, and impact assessment using the ServiceNow ticketing system
- Initial troubleshooting and support for 5G cell site incidents, escalating complex issues to the Fault Isolation & Management team
- Collaboration with cross-functional teams, including RF, Deployment & Integration, Tech Dev, Core, Cloud Infrastructure, Network Engineering, and Market teams
- Maintaining high levels of network availability and uptime, adhering to agreed-upon KPIs and SLAs
- Effective prioritization and management of the incident backlog
- Providing detailed technical documentation and troubleshooting procedures

To be successful in this role, you will need:

- Bachelor's or Master's degree in a relevant field or equivalent experience
- Minimum 3-5 years of telecom/wireless experience, with a strong understanding of 5G functional components and network architectures
- Proficiency in network protocols such as IS-IS, BGP, MPLS, BFD, GNSS, PTP, and CEF
- Excellent problem-solving and analytical skills, with the ability to work under pressure and prioritize tasks effectively
- Strong collaboration and communication skills, with the ability to build relationships both internally and externally
- Flexibility, adaptability, and a keen interest in learning new technologies

We are committed to creating an inclusive and diverse work environment. All qualified applicants will receive equal consideration for employment, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

If you're ready to take on this exciting challenge and contribute to the growth of our dynamic organization, we encourage you to apply today. Please submit your resume and a cover letter highlighting your relevant experience and passion for the role.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $19 - $45 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.